Support
Questions about Yield? Most answers are below. For anything else, email us and a person will reply.
We reply within one business day (Monday to Friday, US Eastern time).
Email supportWhat does the Yield app do on my store?
It adds a tracking app embed to your theme and a web pixel to your checkout, and it reads your orders so revenue matches Shopify. Pages we build are added to your theme only after you approve them in your Yield account.
What data does it read?
Orders (totals, line items, discounts, refunds and the landing page or UTM tags), products and theme files. We don't store customer names, emails, addresses or phone numbers. See our privacy policy.
How do I turn tracking off?
In Shopify go to Online Store > Themes > Customize > App embeds and switch off Yield, or uninstall the app. Uninstalling stops all collection at once.
How do I uninstall?
In Shopify go to Settings > Apps, find Yield and click Uninstall. Pages already live on your store stay there. We delete your store's data as described on the data deletion page.
How do I cancel my subscription?
Log in at app.yieldrpv.com and cancel in Settings. No call is needed. Cancelling takes effect at the end of the month you've paid for.
How do I remove Meta access?
In Meta Business Settings go to Partners, select Yield and remove it. We stop reading your ad data straight away.