You can ask us to delete your data at any time. Here's how, depending on who you are.
Brands using Yield
- Email team@yieldrpv.com from the email on your account with the subject "Data deletion request" and your store's myshopify.com address.
- To stop collection straight away, uninstall the Yield app in Shopify (Settings > Apps) and remove Yield as a partner in Meta Business Settings (Partners).
- We confirm by email within 2 business days and delete your store data, shopper data, Shopify and Meta tokens, and the ad data we pulled from Meta within 30 days. We keep billing records only as long as the law requires.
If you uninstall the app without emailing us, Shopify sends us a shop deletion request and we delete your store's data within 30 days of receiving it.
Shoppers on a store that uses Yield
We don't hold your name or email. Contact the store you visited and ask them to delete your data; Shopify passes the request to us and we delete any visit data linked to your orders. You can also email us with the store's address and your order number.
People who signed in with Facebook or connected a Meta account
Yield doesn't offer Facebook Login for individuals. If you connected a Meta ad account to Yield and want that data removed, remove Yield as a partner in Meta Business Settings and email us as above. We delete the Meta data we hold for your account within 30 days and confirm by email.
Questions: team@yieldrpv.com. See also our privacy policy.